30 March 2020


CIMB Group Holdings Berhad (“CIMB Group” or “CIMB” or the “Group”) would like to confirm that one of its employees, based at CIMB’s call centre in Menara Southern Bank (MSB), has tested positive for the COVID-19 virus. The staff is currently being treated at a government hospital. Contact tracing is being conducted, with all those in direct contact with the affected employee placed under home quarantine, until given the appropriate medical clearance.


The Call Centre, based at MSB, has been closed to undergo a thorough sanitisation and deep cleaning.  Whilst all our other call centres are still operational, the temporary closure of MSB will impact the number of calls we are able to attend to this morning. We seek the understanding of all customers as we work hard to get the call centre up and running again. Our thoughts are with all our frontliners who are operating business as usual to ensure essential services for our customers continue as seamlessly as possible. In the meantime, we request that our customers go to www.cimb.com.my/covid19support, our dedicated Covid19 page, where we have a comprehensive set of FAQs for Covid-19 financial relief packages.


CIMB has business continuity plans in place for both Head Office and branches to ensure continuation of essential services. The Group had earlier implemented several precautionary measures to ensure the well-being of customers and staff, which include a mandatory travel declaration policy, hygiene and social distancing measures at both Head Office and branches. CIMB is monitoring the situation closely and further updates will be provided as necessary.


We would like to advise our customers to use our online services and only if there is an absolute need to visit a branch, please check https://www.cimbbank.com.my/en/personal/support/locate-us.html for branch operating hours.