11 February 2020


Kuala Lumpur: CIMB Bank Berhad and CIMB Islamic Bank Berhad (collectively “CIMB” or “the Bank”) have arranged for a number of reliefs for its customers that have been affected by the current 2019-nCoV virus (“the virus”) epidemic. 


CIMB’s consumer banking customers who have been impacted by the virus will be eligible for a restructuring and rescheduling of their loans to ease their burden. CIMB’s business customers who have been impacted by the virus can also approach the Bank to discuss and reschedule their payment arrangements.


Tengku Dato’ Sri Zafrul Aziz, Group CEO, CIMB Group said, “CIMB is committed to treating our customers fairly and compassionately, particularly those affected by adversity. We would also like to reassure our customers that all cases will be given due consideration. We hope that all the measures put in place will provide some relief to those customers impacted by the virus. CIMB is also open to the possibility of extending repayment periods for customers, where necessary.”


For insurance/takaful policyholders, CIMB’s bancassurance partners* have also officially announced that they will extend their coverage under the respective existing policies** for policyholders who have been impacted by the 2019-nCoV.


* Sun Life Malaysia Assurance Berhad, Sun Life Malaysia Takaful Berhad and Berjaya Sompo Insurance.     
**Subject to terms and conditions of policies