CIMB implements ‘Lock Clicks ID’ feature for its CIMB Clicks and CIMB OCTO Apps

18 January 2023

Customers will be able to immediately freeze their CIMB Clicks ID for both the CIMB Clicks and CIMB OCTO Apps entirely in-app through a simple process

Kuala Lumpur: CIMB Bank Berhad and CIMB Islamic Bank Berhad (collectively “CIMB” or “the Bank”) today announced that it has introduced a self-service ‘Lock Clicks ID’ feature which acts as a ‘kill switch’ for both its CIMB Clicks App (“CIMB Clicks”) and CIMB OCTO App (“CIMB OCTO”) effective 16 January 2023. The new feature will enable customers to immediately freeze their online banking ID (“CIMB Clicks ID”) in-app if they detect any unusual or suspicious transactions or suspect that their account has been compromised. 

Once the Lock Clicks ID is activated, users will be automatically logged out of CIMB Clicks and/or CIMB OCTO. Once a CIMB Clicks ID is locked, users will not be able to log in and any new out-going transactions cannot be performed. The feature is one of the enhanced anti-scam measures that CIMB is implementing in line with Bank Negara Malaysia’s (“BNM”) direction on additional measures to strengthen banking security. 

Users can quickly activate the Lock Clicks ID feature in either app via a simple process:

CIMB Clicks

1. Log into the CIMB Clicks app with your password
2. Navigate to 'Services' > refer to 'Clicks Profile' > tap on 'Lock Clicks ID'
3. Tap on the 'Proceed' button > Tap on 'Done'

CIMB OCTO 

1. Log into the CIMB OCTO app with your password
2. Navigate to 'Services' > refer to 'Clicks Profile' > tap on 'Lock Clicks ID' > Tap 'Proceed'
3. Tap 'Approve' on the SecureTAC approval page > Tap on 'Done'

Upon activation, users will receive a Post Transaction Alert notification confirming that their CIMB Clicks ID is locked. In order to unlock it, users will be required to contact CIMB’s Consumer Contact Centre and perform the necessary verification. Customers will then be able to access their CIMB Clicks or CIMB OCTO App using their existing credentials. Customers are also advised to 

change their password after unlocking their CIMB Clicks ID.  

Effendy Shahul Hamid, Chief Executive Officer, Group Consumer & Digital Banking of CIMB said, 

“We are pleased to be the first bank in Malaysia to empower customers by enabling them to immediately freeze their digital profile entirely in-app, whilst allowing them to still operate their accounts at ATMs or branches. This self-initiated feature will add an additional layer of security as part of CIMB’s market leading initiatives in line with our commitment to ensure our customers can bank securely and confidently at all times. We will continue to introduce all necessary measures to safeguard our customers and continue working together with them to combat financial scams.”

The Lock Clicks ID feature is the latest enhancement to be introduced by CIMB in recent months as part of a planned series of measures to mitigate fraud. These include the implementation of a single registered device for CIMB Clicks authentication, call verification for first-time app logins and mandatory SecureTAC authorisation for transactions of RM100 and above. 

In order to ensure a secure banking environment, CIMB has also strengthened the security measures of its banking applications to only operate on up-to-date mobile operating systems. As such, customers are advised to always keep their device’s operating system updated to the latest version.

As a general reminder, customers should only download the CIMB Clicks or CIMB OCTO Apps from genuine app stores such as the Apple App Store, Google Play Store or Huawei AppGallery, and never from a link or unknown sources.

In addition, customers are reminded to always be vigilant and safeguard their online banking details. Those who detect unusual or suspicious activity or transactions involving their bank accounts to immediately:

• Activate the Lock Clicks ID feature
• Notify the Bank by calling CIMB’s Consumer Contact Centre at +603-6204 7788 (available 24/7); 
• Change their account password/PIN (after reactivating their CIMB Clicks ID, if applicable) and
• Lodge a police report to facilitate the investigation.

For more information about the Lock Clicks ID feature, customers can visit www.cimbclicks.com.my for further details.