27 November 2025
Reinforcing its purpose of advancing customers and society, CIMB Bank Berhad and CIMB Islamic Bank Berhad (collectively “CIMB” or “the Bank”) continue to provide support for individual and SME customers affected by the recent floods. To ease the impact of the floods on individual and SME customers, as well as its employees, CIMB has activated a comprehensive assistance package focused on immediate relief, business recovery and long-term resilience.
Designed to ease the financial challenges faced by both affected individual and SME customers during this period, CIMB Flood Relief Assistance Plan remains immediately available covering five key areas:
1. Financing Support for Business Owners
In line with special relief measures by Bank Negara Malaysia, the Disaster Relief Facility available since 2022, has been enhanced to include the Relief & Adaptation Facility (“RAFt”) with RM100 million allocation for flood prevention and adaptation. The RAFt seeks to ease SMEs through flood risk assessments, relocation to lower-risk areas (excluding land/property purchases), flood adaptation works, maintenance of flood solutions, and flood insurance or takaful coverage. Eligible SMEs may access up to RM1 million under each facility, or up to RM2 million collectively, at a preferential rate p.a. with a tenure of up to seven years.
2. Payment relief on loan and financing facilities
Affected customers may receive up to six months of repayment assistance, including moratorium options, through a simplified application process. For SME customers, flexible repayment arrangements will be made available to help manage cash flow during the recovery period.
3. Expedited insurance claim processing
CIMB is working closely with its insurance/takaful partners to enable fast-track claims processing for customers in affected areas via dedicated hotlines:
• Berjaya Sompo Insurance Berhad (24/7 hotline):
Home Insurance – 1800-18-8010
Motor Insurance – 1800-18-8033
• Takaful Ikhlas General Berhad (Customer Contact Center): 03-2723 9696 (Mon-Thu, 8:30am-5:00pm & Fri, 8:30am-4.30pm)
4. Fee waivers for key banking services
Fees will be waived for the replacement of debit and credit cards, passbooks, bankers’ cheques and statements, as well as late charges for impacted customers. For SMEs, all related late charges and fees will also be waived to support financial rehabilitation.
5. Flood assistance for CIMB employees
Affected staff will receive immediate support through the Staff Welfare Fund, including cash advances and other forms of financial assistance, ensuring employees welfare and wellbeing is supported throughout the period.
Beyond financial and employee assistance, CIMB Foundation remains on the ground supporting flood-affected communities, with 49,000 ready-to-eat meals delivered via Kembara Kitchen as part of the initial phase of its disaster response. This humanitarian effort, carried out in collaboration with the GLC Demi Rakyat dan Negara (“GDRN”), demonstrates a collective commitment to swift, coordinated relief and recovery.
For more information on the CIMB Flood Relief Assistance Plan, please visit www.cimb.com.my/floodrelief.
