4 August 2025
Kuala Lumpur: CIMB Bank Berhad and CIMB Islamic Bank Berhad (“CIMB” or “the Bank”) recently received two major awards – Best Retail Bank in Malaysia from Alpha Southeast Asia Best Financial Institution Awards 2025, and Domestic Retail Bank of the Year from Asian Banking & Finance Retail Banking Awards 2025.
Additionally, CIMB was also awarded for Wealth Management Platform of the Year, and Call Centre Initiative of the Year from Asian Banking & Finance Retail Banking Awards 2025.
Gurdip Singh Sidhu, Chief Executive Officer of CIMB Malaysia and CIMB Bank Berhad said, “We are honoured to receive this double recognition as the best retail bank in Malaysia as well as for CIMB’s wealth management platform and call centre from these respected organisations. CIMB is very focused on continuously improving our services and offerings in order to help advance our customers and society. These awards come at a good time as it validates the positive trajectory that we are on. We reaffirm our promise of continued innovation, leveraging the best of digitalisation, AI and analytics in creating better products and seamless experience in our customers’ financial journeys with us."
In line with the Bank’s digital-first mindset, the Wealth Management Platform of the Year demonstrates positive recognition for CIMB’s smarter hybrid digital wealth management ecosystem. The platform empowers customers and Relationship Managers alike with an end-to-end digital wealth experience, from digital onboarding and goal setting to risk profiling, investment execution, and ongoing portfolio monitoring. Investors also benefit from dedicated Relationship Managers supported by Investor Advisors, ensuring personalised guidance is provided throughout their investment journey. Customers enjoy faster onboarding, personalised advice, real-time portfolio tracking, and 24X7 access delivering them with greater convenience, control and confidence over their wealth management. This recognition reflects CIMB’s continued innovation in making wealth management more accessible, intuitive and effective for all client segments. CIMB is among the first in Malaysia to offer a fully integrated hybrid wealth platform, combining digital tools with human expertise across the entire investment journey, setting a new benchmark in the market.
The Call Centre Initiative of the Year was a notable highlight for CIMB’s efforts in investing in staff through the Transforming Talent into Results programme. The initiative acted as catalyst for excellence based on the unwavering belief that investing in people engenders transformative opportunities and outstanding achievements. The programme helped sharpen the call centre staff’s skillset in elevating strong customer experience, boosting operational efficiency, enhancing employee engagement and retention, as well as adapting to industry changes.
