Our Customers

CIMB OCTO and CIMB OCTO Biz put you in control of your personal and business finances with personalised experiences, smart tools, and seamless payments. All within one secure app.

Wealth Management Made Simple

MyWealth in CIMB OCTO (Malaysia) brings your ASNB and Unit Trust investments together in one place, with smart insights to unlock your wealth potential.

Hassle-Free Digital Account Opening

Our fully digital process enables individuals and businesses to open accounts online quickly, securely, and without hassle.

Inclusive Financial Access for All

TNG eWallet delivers a comprehensive range of accessible financial services that support inclusive growth across all customer segments.

Flexi Financing Repayment

SME FlexiCash / FlexiCash-i on CIMB OCTO Biz offers a first-in-market Pay-As-You-Earn Financing model. Repayments adjust to your daily income, so you pay less or nothing when business is slow.

Shorter Wait, Faster Service

Our Queue Management System reduces waiting times so you can be served faster, delivering timely, dependable support whenever you visit our branches.

Keeping You Safe, Always

Your safety is our priority. We continuously enhance our security measures and share scam alerts through our digital channels to help you identify suspicious activity early. Features such as card controls, transaction alerts, and secure authentication provide added protection and greater control over your finances.

At CIMB Islamic, we provide extra care for customers who may need additional support, including the elderly, people with disabilities, or those facing financial hardship.  

Our Extra Care features include:

Guided Support: Assistance with digital and phone banking.

Fraud & Scam Support: Help with any suspicious activity, read more on our scam awareness guide.

Accessible ATMs & Branches: Height-adjusted ATMs with tactile keys, ramps, and Braille keyboards at selected branches (e.g., Wisma Koponas, Kuala Lumpur).

Dedicated Assistance: Experienced staff available for ongoing support.

Customer Growth & Banking Efficiency Overview

Total Customers

30+ million

+ 8.9% YoY

Self-serve Access Points

5,590

Branch Network

576

CIMB Clicks & OCTO

10.6 million

Active Users (MY & ID)

Registered Users

11.4 million

+ 3.8% YoY

Digital Transaction

1.73 billion

+ 41.3% YoY

Channels Reliability & Uptime

Retail Banking Application

99.95%

Non-Retail Banking Application

99.97%

Digital-First Distribution Efficiency

Customers

53,299

Branch

A digital-first approach enabled us to provide accessible and efficient services

References extracted from:*CIMB Integrated Annual Report 2025

Built on Care to Move Customers Forward

Behind every solution is a story. Watch Care In Action (CIA), a series reflecting how we help our customers overcome banking challenges they face today.

Episode 01:  What Happened at Keningau?

Your safety matters to us. At CIMB, safeguarding our customers is not just a promise, but a responsibility.

Episode 02:  Who's Going to Help Nenek?

#teamCIMB brought banking services right to an elderly customer’s doorstep. We don’t just serve. We show up.

Episode 03:  What is Datin Searching for?

#teamCIMB showed up to help and let her know that whatever she needed to do, CIMB OCTO app can handle it.