7 April 2020

Initiative is in line with government initiatives to lessen public burden during the Movement Control Order (MCO) Period


Kuala Lumpur: CIMB Bank Berhad and CIMB Islamic Bank Berhad (collectively referred to as “CIMB” or “the Bank”) will be temporarily waiving the RM1 fee for transactions to Lembaga Tabung Haji (“TH”) accounts, made via its automated teller machines (ATM) or cash deposit machines (CDM). This waiver is in line with direction from TH and consistent with the wider industry and government initiatives for the convenience of the Malaysian public during the MCO period.


The transaction fee was earlier imposed on activities involving transfers made from CIMB accounts to TH accounts, and vice versa, as well as cash withdrawals from TH accounts done at the self-service terminals. The waiver applies to all TH transactions undertaken from Monday, 6 April with all fees charged to be refunded to customers post-MCO.


Ahmad Shahriman Mohd Shariff, CEO of CIMB Islamic said, “We hope that this step will go some way towards alleviating the financial burden of our customers during this challenging time. We will ensure that all customers are refunded the RM1 fee post-MCO, in line with CIMB’s overall waiver for cash withdrawals at ATMs during the MCO and overall initiatives by the Government.”


CIMB had launched a strategic partnership with TH, in September 2018 to provide customers access to their TH accounts via CIMB’s self-service terminals across the country. With the access, CIMB customers are now able to perform transactions, such as withdrawing and depositing cash from their TH accounts as well as check their TH account balances, using their CIMB debit cards.


“We hope that with the fee waiver, we are able to support TH in their goal to provide convenience to 9 million depositors, most of whom have not linked their TH accounts to their CIMB debit cards. In view of this, we urge our customers to link their TH account to the ATM card which can be done conveniently via our self-service terminals. At CIMB, we are committed to provide our customers value and seamless customer experience,” Shahriman added.


For more info, customers can visit https://www.cimb.com.my/en/personal/day-to-day-banking/more-services/tabung-haji-services.html.