6 April 2023


Users can bank securely on the go with faster transaction approvals through SecureTAC


Kuala Lumpur: CIMB Bank Berhad and CIMB Islamic Bank Berhad (collectively “CIMB” or “the Bank”) have introduced mandatory SecureTAC authorisation through its CIMB Clicks App (“CIMB Clicks”) for all FPX transactions of RM100 and above effective March 2023. This is part of the Bank’s migration exercise to SecureTAC to completely replace SMS TAC authorisations by mid-2023. 


CIMB urges all users who have yet to install CIMB Clicks to download it from official app stores and turn on notifications under Settings, to be able to approve transactions via SecureTAC.


Users can approve or reject online FPX transactions of RM100 and above using SecureTAC via the process below:

    1. Submit transaction

    2. Tap on the SecureTAC notification sent via CIMB Clicks App OR Log on to CIMB Clicks App > Swipe the menu >

        Tap the SecureTAC icon

    3. Select “Approve” or “Reject”


This enhancement is the latest to be introduced by CIMB in recent months as part of a planned series of additional measures to combat financial scams, in line with Bank Negara Malaysia’s (“BNM”) directive to strengthen online banking security.


Effendy Shahul Hamid, Chief Executive Officer, Group Consumer and Digital Banking of CIMB Group said, “This latest initiative underscores our continued strong commitment to take all necessary measures to safeguard our customers’ interests."


“We will continue to place security at the forefront, and ensure our customers are able to bank and transact with us in the safest and most convenient of ways,” he added.


These measures include the implementation of the Lock Clicks ID feature, single registered device for CIMB Clicks authentication, call verification for first-time app logins and mandatory SecureTAC authorisation for CIMB Clicks Web transactions of RM100 and above. Additionally, the SecureTAC feature will soon be made available on the CIMB OCTO App as well.


In order to ensure a secure banking environment, CIMB has also strengthened the security measures of its banking applications to only operate on up-to-date mobile operating systems. Therefore, customers are advised to always keep their device’s operating system updated to the latest version.


As a general reminder, customers should only download the CIMB Clicks or CIMB OCTO Apps from genuine app stores such as the Apple App Store, Google Play Store or Huawei AppGallery, and never from a link or unknown sources.


In addition, customers are reminded to always be vigilant and safeguard their online banking details. Those who detect unusual or suspicious activity or transactions involving their bank accounts to immediately:


  • Activate the Lock Clicks ID feature
  • Notify the Bank by calling CIMB’s Consumer Contact Centre at +603-6204 7788 (available 24/7);
  • Change their account password/PIN; and
  • Lodge a police report to facilitate the investigation.


For more information, customers can visit www.cimbclicks.com.my